FAQs
Answers To Help you Plan With Confidence.
FREQUENTLY ASKED
Questions
Booking & Reservations
Yes. A 50% deposit of the total invoice amount is required to secure your event date and rental items.
The remaining balance is due 5 days prior to your scheduled event date.
No. A quote or inquiry does not guarantee availability. Your date and rental items are secured once the required deposit and rental agreement have been completed.
We recommend booking as early as possible, especially for weddings, corporate events, large-scale productions, and dates during peak event seasons. Availability is subject to inventory and scheduling.
Payments & Fees
Delivery & Pickup
D3 Luxe Events provides delivery and pickup services for rental orders. Our standard combined Delivery & Pickup Fee is $50 for event locations within 20 miles of our warehouse/storage facility.
For locations more than 20 miles away, an additional $1.50 per mile will be charged for each mile beyond the initial 20-mile radius.
Mileage is calculated based on the one-way distance from our warehouse/storage facility to the event location.
For locations more than 60 miles away, a custom Delivery & Pickup Fee may apply based on the event location, order size, equipment requirements, labor, and scheduling.
Yes. The Delivery & Pickup Fee is one combined fee that covers the delivery of your rental items to the event location and the subsequent pickup of those items.
Rental Period & Use
Changes to Your Order
Yes, additions may be requested based on inventory and availability. Additional items will be added to your balance.
Cancellations & Rescheduling
Venue & Event Location
We may request the venue name, full address, event date, event times, access information, loading instructions, floor/location of the event, and any relevant venue restrictions.
Damage, Loss & Responsibility
If an item is discovered to be damaged or unavailable before your event, D3 Luxe Events will make reasonable efforts to provide a suitable replacement or alternative when possible.
Setup & Event Services
Setup and breakdown services may be available depending on the rental package, event requirements, inventory, and scope of service. Any applicable setup or breakdown services will be outlined in your quote.